Question 1

1. Agreement, Scope, and Definitions

Accepted Answer

These Platform Terms of Service and Customer Use ("Terms") form a binding agreement between CastKit ("CastKit," "we," or "us") and the customer or individual accessing or using the CastKit website, AI podcast operations platform, or any related services ("you" or "customer"). By accessing any part of the platform or creating an account, you accept these Terms in full.

Key defined terms:

- Platform: The CastKit AI podcast operations platform, including all features, workflows, integrations, dashboards, and APIs made available to customers.
- Customer: The organization or individual that has accepted these Terms and is responsible for the account.
- Authorized User: Any individual the customer permits to access the platform under the customer's account.
- Account: The registered credentials, settings, and data associated with a customer's use of the platform.
- Customer Content: Any audio, text, data, metadata, or other materials the customer or its authorized users submit to or process through the platform.
- Integrations: Connections between the platform and third-party services authorized by the customer.
- Related Services: Support, onboarding, documentation, and ancillary offerings CastKit provides alongside the platform.

These Terms govern your use of the CastKit website at castkit.com and the AI podcast operations platform. If a separate written customer agreement exists between CastKit and the customer, that agreement controls to the extent it conflicts with these Terms.

Question 2

2. Customer Accounts and Access

Accepted Answer

Account eligibility. You must be at least 18 years old and have authority to bind the organization on whose behalf you are creating an account. By registering, you represent that you meet these requirements.

Administrator responsibilities. The customer designates one or more account administrators who are responsible for managing authorized users, configuring integrations, and ensuring that use of the platform within the customer's account complies with these Terms.

Authorized users. Customers are responsible for all authorized users they add to their accounts. Each authorized user must agree to use the platform only as permitted under these Terms. The customer is liable for any authorized user's conduct.

Account information. You must provide accurate, complete, and current account information and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

Unauthorized access. If you become aware of any unauthorized access to your account or credentials, you must notify CastKit promptly at the contact address provided in Section 9. CastKit is not liable for losses resulting from unauthorized access that occurs before notification.

Question 3

3. Permitted Use and Customer Responsibilities

Accepted Answer

Limited right of access. Subject to these Terms and any applicable customer agreement, CastKit grants you a limited, non-exclusive, non-transferable right to access and use the platform during the applicable subscription period solely for your internal podcast operations and content workflow purposes.

Prohibited conduct. You must not:
- Access or use the platform in violation of applicable law or regulation.
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the platform.
- Use the platform to transmit malware, unauthorized automated queries, or any content that infringes third-party intellectual property rights.
- Resell, sublicense, or otherwise make the platform available to parties outside your organization without CastKit's written consent.
- Attempt to circumvent access controls, authentication mechanisms, or usage limits.
- Use the platform in a manner that disrupts, degrades, or impairs service availability for other customers.
- Submit content that is unlawful, harassing, defamatory, or otherwise harmful.

Customer responsibility. The customer is responsible for all activity conducted through its accounts, including the acts and omissions of its authorized users. CastKit does not independently verify the legality or accuracy of customer-submitted content.

Question 4

4. AI-Assisted Podcast Operations and Human Approval

Accepted Answer

Nature of AI assistance. The platform includes AI-assisted features that prepare drafts, summaries, research packages, and other outputs from customer-submitted audio, transcripts, and related inputs. These features are designed as governed assistance tools. CastKit does not represent that AI-assisted outputs are error-free, complete, or suitable for any particular purpose without customer review.

Human approval. Customers and their authorized users are responsible for reviewing, editing, and approving all AI-assisted outputs before publication, distribution, or delivery to third parties. The platform is structured so that no content publishes without a human approval step. Customers must not bypass or disable these approval controls.

Input and output responsibility. You are responsible for the accuracy and legality of the inputs you submit and for the outputs you approve and distribute. CastKit processes inputs to generate outputs at your direction; it does not own or take responsibility for content you choose to publish.

Prohibited AI uses. You must not use AI-assisted features to:
- Generate content that violates applicable law or third-party rights.
- Produce outputs intended to deceive, defame, or harm any individual or organization.
- Circumvent editorial review or sponsor-compliance obligations your organization owes to third parties.

Limitations. AI-assisted outputs may contain inaccuracies. CastKit disclaims responsibility for any loss arising from reliance on unreviewed AI-assisted outputs.

Question 5

5. Customer Content

Accepted Answer

Ownership. You retain all ownership rights in your Customer Content. These Terms do not transfer any ownership of Customer Content to CastKit.

License to CastKit. By submitting Customer Content to the platform, you grant CastKit a limited, non-exclusive, worldwide license to store, process, and transmit your Customer Content solely as necessary to provide the platform and related services to you. This license terminates when the content is deleted from the platform or your account is closed, subject to any retention periods required by law or described in the Privacy Policy.

Customer authority. You represent that you have all rights, licenses, and consents necessary to submit Customer Content to the platform and to authorize CastKit to process it as described in these Terms.

Content removal. CastKit may remove or restrict access to Customer Content that violates these Terms, applicable law, or third-party rights, after providing notice where practicable. CastKit will not access Customer Content for any purpose other than providing, maintaining, and improving the services as described in these Terms and the Privacy Policy.

Post-termination. Following account termination, CastKit will handle Customer Content in accordance with the Privacy Policy and any applicable customer agreement. Customers should export required data before account closure.

Question 6

6. Integrations and Third-Party Services

Accepted Answer

Authorization. When you connect the platform to third-party services through CastKit's integration features, you authorize CastKit to access, transmit, and process data from those services on your behalf, solely to operate the connected workflow features you have enabled.

Third-party terms. Integrations connect the platform to services operated by third parties. Your use of those third-party services is governed by the terms and privacy policies of the respective providers. CastKit does not control and is not responsible for third-party services, their availability, accuracy, or data practices.

Data movement. When data moves between the platform and a connected service, it is subject to both these Terms and the applicable third-party provider's terms. You are responsible for ensuring that your use of integrations complies with any obligations you have to the providers of connected services.

Disconnection and changes. If a third-party service changes its API, discontinues integration support, or modifies its terms, CastKit will use reasonable efforts to maintain functionality but cannot guarantee uninterrupted integration. Customers may disconnect any integration at any time through account settings. Disconnection does not delete Customer Content already processed.

Question 7

7. CastKit Intellectual Property and Feedback

Accepted Answer

CastKit rights. CastKit and its licensors own all right, title, and interest in the website, platform, underlying software, user interface, documentation, and all related intellectual property, including trademarks, service marks, and brand assets. These Terms do not transfer any CastKit intellectual property to you.

Restrictions. You must not copy, modify, create derivative works of, distribute, sell, or sublicense any portion of the platform or its underlying software. You must not remove or obscure any proprietary notices, labels, or marks on the platform or documentation.

Feedback. If you provide CastKit with suggestions, ideas, or other feedback regarding the platform or services ("Feedback"), you grant CastKit a perpetual, irrevocable, royalty-free license to use that Feedback for any purpose without compensation or attribution to you. You represent that your Feedback does not include any confidential or proprietary information belonging to a third party.

Question 8

8. Platform Operation, Updates, and Notices

Accepted Answer

Availability. CastKit will use commercially reasonable efforts to make the platform available, but does not guarantee uninterrupted or error-free operation. Planned maintenance, emergency repairs, and circumstances beyond CastKit's reasonable control may result in temporary unavailability.

Updates. CastKit may update, modify, or discontinue features of the platform at any time. Where a change materially reduces the core functionality included in a customer's paid plan, CastKit will provide reasonable advance notice through the platform or registered account email.

Changes to Terms. CastKit may update these Terms from time to time. When it does, it will update the effective date and, for material changes, notify registered account administrators by email or through the platform at least 30 days before the change takes effect. Continued use of the platform after the effective date of any update constitutes acceptance of the revised Terms.

Notices. Legal notices to CastKit must be sent through the contact page at castkit.com/contact. CastKit will deliver notices to you at the email address associated with your account. You are responsible for keeping your contact information current.

Question 9

9. Suspension and Termination

Accepted Answer

Suspension. CastKit may suspend access to the platform immediately if: (a) your account presents a security risk or may harm CastKit's systems or other customers; (b) continued access may cause CastKit to violate applicable law; or (c) payment obligations remain outstanding beyond any applicable cure period. CastKit will provide notice of suspension where reasonably practicable.

Termination for cause. Either party may terminate the agreement immediately on written notice if the other party materially breaches these Terms and fails to cure the breach within 30 days of receiving written notice describing the breach in reasonable detail.

Termination for convenience. Customers may terminate their accounts at any time through account settings. CastKit may terminate a customer's access on 30 days' notice without cause.

Effect of termination. Upon termination, your right to access the platform ceases. Customer Content will be handled in accordance with Section 5 and the Privacy Policy. Integrations will be disconnected.

Survival. Sections addressing intellectual property, limitations of liability, indemnification, governing law, and any accrued payment obligations survive termination of these Terms.

Question 10

10. Risk Allocation and General Legal Provisions

Accepted Answer

Disclaimer of warranties. The platform is provided "as is" and "as available." To the maximum extent permitted by applicable law, CastKit disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. CastKit does not warrant that the platform will be error-free, that AI-assisted outputs will be accurate, or that results obtained from the platform will meet your requirements.

Limitation of liability. To the maximum extent permitted by applicable law, CastKit's total cumulative liability to you for any claims arising under or related to these Terms will not exceed the fees paid by you to CastKit during the 12 months immediately preceding the claim. CastKit will not be liable for indirect, incidental, consequential, punitive, or exemplary damages, including lost profits or data.

Indemnification. You agree to indemnify and hold CastKit harmless from any claims, damages, and costs (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your Customer Content; (c) your use of integrations; or (d) your violation of applicable law or third-party rights.

Governing law and disputes. These Terms are governed by applicable law without regard to conflict-of-law principles. Any dispute not resolved informally within 30 days of written notice will be submitted to binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property rights.

General. These Terms, together with any applicable customer agreement, constitute the entire agreement between the parties regarding the platform. If any provision is found unenforceable, the remaining provisions continue in force. CastKit's failure to enforce any provision does not constitute a waiver. You may not assign these Terms without CastKit's prior written consent. CastKit may assign these Terms in connection with a merger, acquisition, or sale of assets.

Question 11

What do CastKit's Platform Terms of Service cover?

Accepted Answer

They govern access to and use of CastKit's website, AI podcast operations platform, integrations, customer accounts, content, and related services. The terms define who is bound, how the platform may be used, customer responsibilities, and the rights of each party.

Question 12

Who should review the CastKit terms?

Accepted Answer

Customers and users accessing CastKit's website, platform, account features, integrations, content tools, or related services should review the official terms and any applicable customer documents before using the platform.

Question 13

Do the terms cover AI-assisted podcast operations?

Accepted Answer

Yes. The scope includes CastKit's AI podcast operations platform. Section 4 explains permitted use, customer responsibilities for inputs and approved outputs, and where human review and approval apply. Customers remain responsible for all content they approve and distribute.

Question 14

Do CastKit's terms address integrations?

Accepted Answer

Yes. Section 6 covers platform integrations, including how customers authorize connections to their existing stack, how data moves, and the distinction between CastKit's terms and the terms of connected third-party providers. Users should also review any applicable conditions from those providers.

Question 15

How are customer accounts and content addressed?

Accepted Answer

Sections 2 and 5 define the rules, permissions, responsibilities, and rights associated with customer accounts and content. Section 2 covers account eligibility, administrator and authorized-user responsibilities, and credential protection. Section 5 addresses content ownership, the limited license granted to CastKit to operate the service, and content handling after termination.

Platform Terms of Service

What These Terms Cover