Question 1

What does this policy cover?

Accepted Answer

This policy covers how CastKit collects, uses, stores, secures, and protects personal information across two contexts: (1) visitors who browse castkit.com, and (2) customers who access CastKit's podcast operations platform services. It does not apply to third-party websites or services linked from CastKit pages.

Question 2

Who does this policy apply to?

Accepted Answer

The policy applies to website visitors who browse castkit.com and to customers - organizations and individuals - who use CastKit platform services. If you interact with CastKit in either context, this policy describes how your personal information is handled.

Question 3

What is "personal information" under this policy?

Accepted Answer

Personal information means any information that identifies or could reasonably identify a specific individual. This includes contact details such as name and email address, account credentials, company or network information, and information generated through use of CastKit platform services.

Question 4

What personal information does CastKit collect?

Accepted Answer

CastKit may collect: (a) contact details you provide when submitting forms on the website, such as your name, work email, and company or network name; (b) account and profile information when you register for platform services; (c) usage information generated when you access platform features; and (d) communications you send to CastKit directly.

Question 5

How does CastKit use personal information?

Accepted Answer

CastKit uses personal information to respond to inquiries and demo requests; create and manage customer accounts; deliver and improve platform services; communicate about product updates, security notices, and support matters; and fulfill contractual obligations to customers. CastKit does not sell personal information to third parties.

Question 6

Does AI processing affect personal information?

Accepted Answer

CastKit's platform uses governed AI to prepare production and marketing assets within customer workflows. Human approval is required before AI-prepared assets are published or distributed - no ungoverned automation. Personal information that enters platform workflows is processed under the terms of the applicable customer agreement and is not used to train shared AI models without consent.

Question 7

How is personal information stored and retained?

Accepted Answer

Personal information is stored on secure infrastructure with access controls in place. CastKit retains information for as long as necessary to fulfill the purposes described in this policy, to meet legal or contractual obligations, or as required by applicable customer agreements. When information is no longer needed for those purposes, CastKit takes reasonable steps to delete or de-identify it.

Question 8

What security measures does CastKit apply?

Accepted Answer

CastKit applies administrative, technical, and operational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss. These measures are reviewed and updated as the platform evolves. No system can guarantee absolute security. If you identify a security concern, contact CastKit through castkit.com/contact or review our security practices at castkit.com/security.

Question 9

Can service providers or connected tools access personal information?

Accepted Answer

CastKit may share personal information with authorized service providers that support platform operations - for example, hosting infrastructure, analytics, or customer support tools. Service providers are permitted to use personal information only to deliver services to CastKit and are required to apply appropriate protections. CastKit does not sell or rent personal information. Connected tools integrated by customers operate under the access permissions those customers configure.

Question 10

How can I access, correct, or request deletion of my personal information?

Accepted Answer

You may contact CastKit to request access to, correction of, or deletion of personal information we hold about you. Submit your request through the Contact page at castkit.com/contact. CastKit will respond in a reasonable timeframe and may require verification of your identity before processing the request. Customers managing personal information within the platform should also review their account settings and applicable data processing agreements.

Question 11

How will I be notified of changes to this policy?

Accepted Answer

CastKit will communicate material changes to this policy by posting a revised version at castkit.com/privacy and, where appropriate, notifying customers directly. The policy reflects CastKit's most current data practices. Continued use of the website or platform services after a policy update indicates acceptance of the revised terms. Review this page periodically to stay informed.

Question 12

How do I contact CastKit about a privacy question or concern?

Accepted Answer

For questions or concerns about this policy or about how CastKit handles personal information, visit castkit.com/contact. Please describe your question or request clearly so CastKit's team can route it to the right owner and respond appropriately. For security-related disclosures, visit castkit.com/security.

Question 13

What does the CastKit Privacy Policy cover?

Accepted Answer

It explains how CastKit collects, uses, stores, secures, and protects personal information when visitors and customers access its website and platform services.

Question 14

Who does the CastKit Privacy Policy apply to?

Accepted Answer

Its stated scope includes visitors and customers who access the CastKit website or platform services.

Question 15

What data-use topics does the policy explain?

Accepted Answer

The policy covers the personal-information lifecycle, including collection, use, storage, security, and protection.

Question 16

Does the policy cover both CastKit's website and platform?

Accepted Answer

Yes. The policy covers access to CastKit's website and its platform services.

Question 17

Where can I read the official CastKit Privacy Policy?

Accepted Answer

The official policy is available at https://castkit.com/privacy.

CastKit Privacy Policy

Privacy Policy

Scope and Key Terms